FAQ's
📦 Shipping
How long does shipping take?
All orders are processed within 2–3 business days. Once shipped, U.S. orders typically arrive within 7–9 business days depending on your location.
Do you ship internationally?
Currently, we only ship within the U.S., but international shipping will be available soon. Sign up for SMS updates to be the first to know.
Will I get tracking info?
Yes. As soon as your order ships, you’ll receive an email or SMS with your tracking number.
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🔄 Returns & Exchanges
Can I return or exchange my order?
Because each piece is limited, all sales are final. However, if there’s an issue with your order (wrong size sent, damaged item), contact us within 7 days of delivery and we’ll make it right
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📏 Sizing - How do I know what size to order?
Each product has a sizing guide on its page. Flydown pieces are designed with a streetwear fit — tees and hoodies have a relaxed, slightly oversized cut. If you’re between sizes, we recommend sizing up.
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🔒 Privacy & Security
Is my personal information safe?
Yes. Your info is protected through encrypted checkout, and we never share your data. For full details, view our [Privacy Policy]
https://flydowncollective.myshopify.com/policies/privacy-policy
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💳 Payment
What payment methods do you accept?
We accept all major debit/credit cards, PayPal, Apple Pay, and Shop Pay.
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📢 General
Are drops limited?
Yes. Each Flydown release is a limited run. Once it’s gone, it won’t restock in the same form — making every piece part of the story.
How can I stay updated?
Sign up for our SMS list to get early access, exclusive offers, and updates before anyone else.
